General Information
What is Puracosa?
Puracosa is a curated clean beauty platform that brings you rare, results-driven skincare from across Europe. Every product is handpicked for its purity, purpose, and performance ā no greenwashing, no overwhelm, just conscious curation
What makes Puracosa different from other beauty stores?
We donāt sell everything. We sell what matters. Our focus is on:
- Clean, ethically sourced formulations
- European craftsmanship and lesser-known brands
- Ingredient transparency and storytelling
- Aesthetic, minimalist shopping experience
How do you select the brands and products?
We follow a strict curation framework:
- Only clean formulations that meet our ethical standards
- Brands must be transparent about ingredients and sourcing
- Packaging and practices must reflect sustainability
- Products must deliver visible results or deep sensory value
What is natural and/or organic skincare?
Organic skincare products are made from naturally derived ingredients, grown without the use of synthetic pesticides, fertilizers, or genetically modified organisms. Our offerings contain certified organic plant extracts and oils, ensuring gentle yet effective care for all skin types.
Are your products cruelty-free and vegan?
Yes, most of our selection is cruelty-free, and many are vegan. Please refer to each productās detailed listing for specific information on animal testing and vegan ingredients.
Do you offer samples?
Unfortunatly we donāt offer samples at the moment. we work with small-batch, niche producersāmany of whom handcraft their productsāsamples are rarely offered by our brand partners. We believe in thoughtful consumption, and while we understand the wish to try before you buy, weāre here to guide you with ingredient insights and honest recommendations to help you make a confident, conscious choice.
Ordering & Payment
How do I place an order?
Simply add your chosen products to the cart, proceed to checkout, and follow the on-screen instructions to complete your order. Youāll receive an email confirmation once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards, bank transfers, Google Pay, Apple Pay, and several āPay Laterā options. For full details, please refer to our "Terms of Service"- page. Payments are securely processed using encrypted technology.
Can I return a product after buyin?
Yes, you can return unopened products within 14 days of purchase. For full return conditions and instructions, please visit our "Returns"- page.
Do you offer discounts or promotions?
Yes, we run some selected promotions throughout the year. Sign up for our newsletter and follow us on social media to stay updated on the latest deals.
Shipping & Delivery
Where do you ship?
We ship to Estonia, latvia, Lithuania & Finland. Shipping options, delivery times, and rates are visible at our "Delivery" - page. If your delivery address falls outside our current shipping areas, feel free to reach out to us via email: info@puracosa.eu, weāll do our best to find a solution for you.
Stay tuned via our newsletter for launch updates in your country.
How long will my order take to arrive?
Parcels are dispatched on Mondays, Tuesdays, and Thursdays. Orders placed after 16:00 on a delivery day will be shipped on the next dispatch day.
- Estonia: Delivery typically takes up to 5 business day
- Other destinations: Usually 3ā7 calendar days
- Please note that during peak periods (like holidays or campaign times), delivery may be delayed by up to 7 additional business days.
- In rare cases, delivery may take up to 30 calendar daysāweāll notify you if that happens.
Do you offer free shipping?
Yes, we offer free standard shipping for orders over a certain amount (see website for current threshold).
What should I do if my order is delayed or lost?
Please contact our support team with your order number. We will investigate the issue and provide a resolution as soon as possible.
Returns
What is the return policy?
We accept returns on unopened and unused products within 14 days of delivery. For details please refer to our āReturnsā - page
How do I return a product?
Youāll find detailed return instructions on our "Returns" - page. If you need any extra help, feel free to contact us.
Product Information & Ingredients
Are your products suitable for sensitive skin?
Many of our formulas are designed for sensitive skin, with minimal allergens and gentle, non-irritating ingredients. Check the product page for specific recommendations, and feel free to reach out to us for personalized advice.
How can I find the right products for my skin type?
Use our websiteās skin type filters to narrow down your options, read comprehensive product descriptions, or reach out to us for personalized recommendations.
Do your products contain any allergens?
We list all ingredients on each product page. Please review the ingredients and consult with your healthcare provider if you have specific allergies or sensitivities.
What if I have sensitive skin or allergies?
We prioritize gentle, non-irritating formulas and full transparency. Each product page includes detailed ingredient lists. For sensitive skin, we always recommend a patch test before full application.
How should I store my organic skincare products?
Store products in a cool, dry place away from direct sunlight to preserve their quality and effectiveness.
Loyalty Program & Customer Support
Do you have a loyalty program?
Not just yetābut we're working on creating a thoughtful rewards experience that truly reflects our values. Weād love to hear what kind of benefits would matter most to youāfeel free to share your thoughts with us!
How do I contact customer support?
Our support team is available via email: info@puracosa.eu.
Can I request a product that's not listed?
Absolutely! Send us your wish list or product suggestionsāyour feedback guides our future offerings.
Additional Questions
Are your packaging materials sustainable?
We are committed to using eco-friendly and recyclable materials for all packaging.
Do you offer gift cards?
Yes, digital gift cards are available for purchase and can be redeemed at checkout.
Can I find Puracosa products in physical stores?
Puracosa is an online-first experience. Our goal is to keep the experience intentional, editorial, and beautifully digital. However, special pop-up events may happen in the futureā subscribe to our newsletter for invitations.
How can I learn more about ingredients?
Our journal and Instagram offer easy-to-digest content on ingredients, rituals, and sustainability. We believe in educating, not overwhelming ā so you can shop with knowledge and confidence.
Didn't get your question answered?
If your question isnāt listed above, please donāt hesitate to reach out. Our friendly team is here to help you on your organic skincare journey!